Faq's
Frequently Asked Questions
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What makes h/care different in home health and hospice care?
h/care combines heartfelt compassion with cutting-edge AI-driven technology to empower agencies to scale efficiently, optimize operations, and deliver the highest quality care for seniors.
How does h/care address the challenge of employee attrition in caregiving?
By fostering a supportive work environment and investing in top leadership talent, h/care maintains low employee attrition rates, which helps create stability and consistent excellence in patient care.
How does h/care’s AI technology help solve the caretaker shortage?
Our AI technology reduces paperwork by 88%, allowing clinicians to focus more on patient care instead of administrative tasks—improving productivity, increasing Starts of Care (SoC), and enabling higher compensation.
Why should my agency partner with h/care?
Partnering with h/care means accessing proprietary technology, strategic acquisitions, operational support, and a patient-first philosophy that together boost productivity, agency performance, and long-term growth in senior care.
Where Does Home Health, Hospice + Palliative Care services take place?
Our healthcare services are offered in various settings, including in-home care for patients preferring the comfort and convenience of their own home and facility-based care for those requiring more comprehensive or specialized needs.
How Are Home Health, Hospice + Palliative Care Services paid for?
Our services can be financed through several methods, including insurance plans, Medicare and Medicaid for eligible services, and out-of-pocket payments for services not covered by insurance.
Who qualifies for Home Health, Hospice + Palliative Care services?
Eligibility depends on individual health needs, including individuals needing post-operative care, those with chronic conditions requiring ongoing management, and patients seeking specialized medical services or therapies.
What does "High Touch. High Tech. Built on High Trust." mean?
At h/care, this phrase captures our promise to you. High Touch means delivering care that is warm, personal, and deeply compassionate—like family by your side. High Tech reflects our use of advanced technology and clinical expertise to provide precise, effective care. And Built on High Trust underlines our commitment to being transparent, reliable, and fiercely loyal advocates for you and your loved ones.
What is The Perfect Visit™?
The Perfect Visit™ is our signature care framework. Every clinician is trained and certified to ensure each visit is clinically sound, emotionally attuned, and personally meaningful. We believe every visit shapes the patient’s experience and the family’s memory. It’s not just about what care is provided, but how it is delivered—with dignity, presence, and sincere compassion.
Do you work with referral partners?
Yes. We collaborate closely with referral partners—including hospitals, physicians, and care coordinators—to ensure seamless transitions and continuity of care. Our goal is to support you in providing the highest quality home health, palliative, and hospice care to your patients, ensuring they receive compassionate and reliable services.
Do you offer same-day admissions?
Absolutely. We understand that circumstances can change quickly, and that every hour of comfort matters. Our same-day admission process ensures patients can begin receiving hospice care without delay, providing peace of mind and support when it’s needed most.
What types of care do you provide?
We offer a comprehensive range of services that include:
- Home Health Care: Skilled nursing, therapy, and personal care delivered at home to promote healing and independence.
- Palliative Care: Specialized support to relieve symptoms and improve quality of life at any stage of serious illness.
- Hospice Care: Compassionate end-of-life care focusing on comfort, dignity, and holistic support for patients and families.
How do you ensure care is personalized?
No two people are the same. That’s why our care always begins with you—your goals, your values, and your definition of a good life. Our team listens closely and tailors every visit and service to meet individual needs, making sure care reflects the whole person, not just their diagnosis.
What makes h/care different from other providers?
We are humans serving other humans, not a system or machine. We have no hidden agendas and are beholden to no hospital, health system, or payer. Fierce protectors of dignity and clarity, we bring clinical expertise paired with emotional presence. We focus on whole-person, human-centered care that supports medical, emotional, and spiritual needs alike.
How can I get started or learn more?
You can reach out to us anytime. Whether you need care for yourself or a loved one, or you’re a referral partner seeking expert support, we’re here—for you. Our team will respond promptly to guide you through next steps, ensuring you’re never alone on this journey.